Refund policy

Here at PawPaw Pet Shop, we value our customers and want to ensure you are happy with your items. If for some reason you need to return your item we will gladly offer you a refund within 14 days after delivery. To be eligible for a return, your items must be in re-saleable condition. Please see details below:

Details

  • Items must be unworn 
  • Items must be unwashed
  • Items must not be damaged
  • Items must be in the same condition that you received in their original packaging
  • Valid order number is provided
  • Provide receipt or proof of purchase
  • We do not offer exchanges
  • Buyer will pay the return shipping if they chose a remorse.
  • Sale items are FINAL SALE
  • Pre-order items are FINAL SALE

Return Process

Please submit product return requests directly in our online store.

  1. Send us an email at info@pawpawpetshop.com
  2. Subject line "Return Request: [Order Number]
  3. Tell us the reason for return 

We will contact you within 2 business days with details on the return process.

Damaged and wrong products or issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, contact us immediately. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Exchanges

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at  info@pawpawpetshop.com 

Exceptions / non-returnable items

All pre-orders, sale items and gift cards are non-returnable.

Restocking Fee

We do not charge a restocking fee on returns.

Refunds

Once your return is received and inspected, we will send you an email to confirm the receipt of your returned item. We will also notify you of the approval or rejection of your refund. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that refund may take longer depending on your bank or Credit Card Company.

Late or Missing Refunds (If Applicable)
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet. Please let us know by email at info@pawpawpetshop.com